Last updated: September 16, 2025

BirdVoyage owned by Travel Miles With Us Limited ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

1. Information We Collect

We may collect personal information from you in a variety of ways, including:

• Personal Identification Information: Name, email address, phone number, date of birth, and passport information when you make a booking.
• Payment Information: Credit card details and billing address for processing payments. Please note that we do not store your full credit card information on our servers.
• Booking Information: Details of your flight, hotel, and package bookings, including travel dates, destinations, and passenger details.
• Technical Data: IP address, browser type, operating system, and other information about the device you use to access our website.

2. How We Use Your Information

We use the information we collect for various purposes, including to:

• Process and manage your bookings and payments.
• Communicate with you regarding your bookings, including sending confirmations and updates.
• Provide customer support and respond to your inquiries.
• Personalize your experience on our website.
• Send you promotional materials and newsletters, if you have opted in.
• Comply with legal obligations and regulations.

3. Sharing Your Information

We may share your information with third parties in the following situations:

• Airlines, Hotels, and Service Providers: We share your booking information with the relevant third parties to fulfill your travel arrangements.
• Payment Processors: To securely process your payments.
• Legal Requirements: If required by law, such as in response to a subpoena or court order.

4. Data Security

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights and are required to keep the information confidential.

5. Your Rights

You have certain rights regarding your personal information, including the right to access, correct, or delete your data. To exercise these rights, please contact us using the information below.

6. Policy Updates

We may update this Privacy Policy periodically. Continued use of the website implies your consent to the revised policy.

7. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Email: support@birdvoyage.co.uk

Phone: +44 0203 423 5805